Return/Refund Policy

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 15 days of delivery.*

You can return your product for store credit, a different product or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

  • *Discounted items can be returned, but we will automaticalily deduct the cost of return from your refund. (5€). If you choose for store credit we don't deduct the cost of return.
  • If you're returning items from a tied sale (Ex. Buy 2, get 30% off), there are 2 options:
  1. You return everything from the tied sale -> We refund the complete amount.
  2. You return 1 article from the tied sale -> Unfortunately the 'tied sale' discount is no longer applicable. The discount given will lose it's value when a refund takes place
  • The items have to be unworn and undamaged with the original labels still attached.

     To initiate a return or exchange, please complete the following steps:

    • Login to our online return portal using your postal code and order ID.
    • https://livthelabel.shipping-portal.com/rp/
    • Choose the products you wish to return or exchange from your order.
    • Print the prepaid shipping label that you will receive by email.
    • Send all items back to us using the label provided.

       Additional Information:

      • As soon as the return has been processed by us, you will be notified by mail. Of course we try to do this as quickly as possible. Have you not heard from us after 7 days? Please contact our customer service.

      Hello@livthelabel.com