Return & Refund Policy
Thank you for shopping at Livthelabel!
If you are not completely satisfied with your purchase, we are here to help you.
You can return your product for store credit or a refund to the original payment method within 14 days of delivery.
To initiate a return, please complete the following steps:
- Login to our online return portal using your postal code and order ID.
- Choose the products you wish to return from your order.
- Print the prepaid shipping label that you will receive by email.
- Send all items back to us using the label provided.
A product which you wish to return must satisfy the following conditions:
- It must be in new condition.
- It must include the original Livthelabel garment tag.
- It must be unworn, unwashed and undamaged.
- It must be complete (i.e. together with all items such as a belt, ... Which came with the original product).
Please note the following exceptions to our return and refund policy:
- If you're returning items from a tied sale (Ex. Buy 2, get 30% off), there are 2 options:
- You return everything from the tied sale → We refund the complete amount.
- You return 1 article from the tied sale → Unfortunately, the 'tied sale' discount is no longer applicable. The discount given will lose its value when a refund takes place
Once your return reaches us, and is in accordance with the conditions above, we will arrange for a refund within 14 calendar days. We reserve the right to only make a refund when the goods have reached us.
- The refund will be credited to the original payment method used to place the order.
- If the order was (partially) paid with a gift card, a new gift card will be issued and sent via e-mail
- If a discount was applied to your original order, the amount refunded will be adjusted if necessary.
Any questions? Mail: Hello@livthelabel.com