Thank you for shopping at Livthelabel!

If you are not completely satisfied with your purchase, we are here to help you.

You can return your product for store credit or a refund to the original payment method within 14 days of delivery.

To initiate a return, please complete the following steps:

• Login to our online return portal using your postal code and order ID.
• https://livthelabel.shipping-portal.com/rp/
• Choose the products you wish to return from your order.
• Print the prepaid shipping label that you will receive by email.
• Send all items back to us using the label provided.

CONDITIONS

A product which you wish to return must satisfy the following conditions:

• It must be in new condition.
• It must include the original Livthelabel garment tag.
• It must be unworn, unwashed and undamaged.
• It must be complete (i.e. together with all items such as a belt, ... Which came with the original product).

 

Please note the following exceptions to our return and refund policy:

• If you're returning items from a tied sale (Ex. Buy 2, get 30% off), there are 2 options:

1. You return everything from the tied sale → We refund the complete amount.
2. You return 1 article from the tied sale → Unfortunately, the 'tied sale' discount is no longer applicable. The discount given will lose its value when a refund takes place

REFUND

Once your return reaches us, and is in accordance with the conditions above, we will arrange for a refund within 14 calendar days. We reserve the right to only make a refund when the goods have reached us.

• The refund will be credited to the original payment method used to place the order.
• If the order was (partially) paid with a gift card, a new gift card will be issued and sent via e-mail
• If a discount was applied to your original order, the amount refunded will be adjusted if necessary.

Any questions? Mail: Hello@livthelabel.com